Terms & Conditions
Welcome to rosencakes.com. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of website
The 'Rose N Cakes' ‘ refers to the owner of the website whose registered office is in New Delhi-1100034. The term 'you' refers to the user or viewer of our website.
· The content of the pages of this website is for your general information and use only. It is subject to change without notice.
· Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
· Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
· This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
· All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
· Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
· From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
· You may not create a link to this website from another website or document without [business name]'s prior written consent.
· Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.
Please Note the Following:
Picture appearing in the website is a virtual look and may not be exactly the same:
Cake: We source it locally from standard bakers. Therefore, look alike Cake/product is not guaranteed but we make sure the quality/Quantity and Flavour be same as mentioned. Sometimes product may be changed or replaced due to its non availability at the desired place with equal amount value product. We may consider a CREDIT VOUCHER of difference amount, if applicable with delivered product/products. Theme Cakes and special designer cakes are meant for Major Cities only however we try to create same designs for other cities if possible.
International orders-The orders placed internaionally cannot be cancelled.We can substitute the cake with flowers delivery if for some locations cake delivery not possible.
Msg on Cake Or Card: We do accept Message for Card and Cake. Which may not be possible in remote locations or in some places specially 2nd tier and 3rd tier cities. Therefore, Message along with products or order may not be considered Compulsory.
Credit Coupon : The coupon can be used only once of the same value or lesser value , you can order multiple product at same time for single delivery .The issued coupons are not applicable during special ocassions or festival days.like valentine week,mothersday,Fathers day,Diwali etc
Flowers: Pcture shown in the website is a virtual look and Arrangement may be different than it appears depending upon Place/availability of Flowers and fillers/sources and colour availability. We may change the colour/Flowers without permission of customer in case we fail to contact them. None of the Productis inclusive with Glass Vase unless it is mentioned in the Description.
Gift: Most of the Gift items are courier product and it will take 2-5 days to reach to your recipient. Therefore, order for these products should be placed in well advance.
Delivery Timings: Timings available is preferred and must not be considered as mandatory. However, we try to execute orders as per customer's preference if possible. Generally we categorize the timing in three slots e.g. Before 12PM, Between 12 to 4PM and 4PM to 8PM. Besides we have Midnight Services that is chargeable by Rs.250-300 Additionally. Remote Location delivery may get delay upto 8PM of the day.Same day orders are accepted till 7 PM after that the orders are eligible for next day.delivery.
Midnight Delivery: Midnight Delivery may be accepted till 8PM in city for the same day and afterwords with consent of our executive through Mail or Call at 9990162888. Midnight Delivery can take place between 11:30 PM to 12:30AM. In some unavoidable situations it may vary
Out of city orders for same day are accepted till 2 PM
Delivery Charges: Orders Placed Before 5 PM is not chargeable in terms of Delivery Charges but afterwords its chargeable by Rs. 150 and Rs 300 for Midnight Charges. In case of remote areas Midnight delivery may be considered from 10PM onwords.
Other City Charges: Its chargeable by Rs. 250 -400 depending upon city and its location. It may be waved off in case there is any product/its quality/replacement/different design is possible.
Additional Delivery Charges: For 2 tier and 3 tier cities delivery is chargeable by Rs. 250 to 450 depending on the location of Recipient. Delivery to such locations not guaranteed in terms of Timing but we make sure to deliver it the day its meant for. We may notify the customer in case delivery is not possible same day.
Complaints- No complaints will be accepted after the 24 hrs of order is delivered.
If there is some serious issue and delivery is not possible to any place/city due to unavoidable circumstances. We Give Credit voucher of paid amount/Refund a part/full amount depending on the nature of cancellation of specific order.
During peak holidays, festivals or events, our customer service agents may not be able to provide immediate delivery confirmation. However please be assured that our team is working hard to get your orders delivered as soon as possible.
If the recipient is not found at home / office, your gift will be delivered to neighbour, or security. At reception (in case of office). Your order will be considered as delivered and we will not be responsible for any damage or loss of items. If recipient's number is incorrect, not responding, or not available, the delivery may not be possible and as such the recipient must collect the order from our delivery center within 24 hrs from scheduled delivery time.
If for any reason, the delivery is "refused by recipient", the order will be considered as delivery attempted and no refund / change of order is acceptable in this case. We however will try our best to convince the recipient for accepting delivery.
A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by customer, we are not liable for any loss or claim beyond the amount actually paid by customer.
Team RNC works very hard to deliver finest quality and service experience to its customers. For us, our customer and business is most important and we really care about delivering the best.
In rare case of service failure or quality complaint, you can write an email to email@example.com and our team will respond you within 8-12 working hours.
Our team will process a quick investigation on your order and in case of any quality / service failure found, we assure to re-deliver your product with complimentary flowers within next 24 hrs.
Orders placed for Valentine week (7th - 14th February) cannot be cancelled.
This is because we plan and process orders way in advance to ensure we deliver the best during Valentine Rush.
No Fixed Time Guarantee for Valentine Week Orders
While we make best efforts to ensure we deliver your orders asap, due to huge rush during Valentine week we do not offer any fixed time guarantee. Orders are processed on first come first serve basis, delivery areas and other local conditions.
Delivery Status may arrive a little later
Due to huge Rush in Valentine, the delivery status confirmation by email and SMS may arrive little later. Our team works very hard to let you know that your order is delivered - soonest we can. Please be patient, all confirmed orders will be delivered on scheduled date.
Support Team may take a little longer to respond
Our support team is on toes to ensure everything is good around us, they may take a little more time to respond. Kindly be patient if you have dropped us an email, we ensure it is being reviewed and will be positively answered back.
Gift Products are shipped using FedEx, Blue Dart or DTDC
All products from Gift Category is shipped using FedEx, Blue Dart or DTDC. It may arrive within 3-4 working days. While other products from Flowers, Cake or Soft Toys category will arrive on your selected date of delivery.
Rose n Cakes Customer Service Desk
Because of the perishable nature of most products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.