www.rosencakes.com is committed to deliver your order with good quality packaging within given time frame. We ship throughout the week across India and internationally. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through our delivery boys and in other cities through our vendors. If we have to courier, we use reputed courier agencies only. If there is no courier service available in your area, we will ship your items via Government Registered Bookpost or Speedpost.
How the delivery charge is calculated for multiple units?
The shipping charge is specified separately for every product or it may not be chargeable if not specified .
Our prices are all inclusive with the taxes Shipment to major cities like delhi ,mumbai,kolkata is free but it is chargeable by Rs 250-Rs 500 for 2 tier and 3 tier cities
How long does it take for an order to arrive?
Orders are dispatched within 2-6 hours on same days or as per the delivery date specified by you at the time of placing the order. Most orders are delivered within 2 to 5 working days if you order for a courier product. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
What if I the product is received in damaged condition?
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +919990162888 or email us at firstname.lastname@example.org mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.